Privacy Policy
Last Updated: 4 June 2026
At What Matters Therapy, we respect your privacy and are committed to protecting your personal and health information. This policy explains how we handle your data in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and relevant state-based health records legislation.
1. Information We Collect
To provide you with high-quality therapeutic care, we collect various types of information, including:
- Contact details (name, address, phone number, and email).Intake information (emergency contact, GP details, and health history).Clinical session notes and treatment plans.Communications regarding your appointments and care.
2. How Your Information is Used
Your information is used primarily to provide clinical therapy services and manage our practice operations. This includes scheduling, clinical decision-making, billing, and ensuring we meet our professional obligations to you.
3. Storage and Protection
We take significant steps to protect your data. All records are stored securely in encrypted, password-protected practice management systems. We retain clinical records for at least seven years after your last contact (or until age 25 for clients seen as minors), as required by law.
4. Disclosure of Information
Your information is confidential and will only be shared when:
- We have your explicit written consent.There is a legal duty to disclose (e.g., subpoenaed records).Failure to disclose would place you or another person at serious risk of harm.
5. Digital Communication and Tools
We use email and online tools for administrative purposes and telehealth sessions. While we choose secure providers, standard email is not 100% secure. Our website also uses cookies and basic analytics to improve user experience and monitor site traffic.
6. Your Rights
You have the right to request access to your personal information or ask for corrections if you believe the data we hold is inaccurate. Requests should be made in writing via the contact details provided below.
7. Contact Us
If you have questions about our privacy practices, please contact What Matters Therapy at info@whatmatterstherapy.com.au