Terms & Conditions
Welcome to whatmatterstherapy.com.au. By accessing our platform and sessions, you accept these terms. We believe clarity and honesty are vital for a meaningful therapeutic relationship here.
1. Not Emergency Care: Content found on whatmatterstherapy.com.au is for educational growth, not clinical diagnosis. This is not a crisis center. If in danger in Australia, please dial 000 or contact Lifeline on 13 11 14.
2. Client Eligibility: Our practice serves adults over 18. Supporting minors requires formal written consent from guardians plus a specific clinical review prior to using whatmatterstherapy.com.au.
3. Virtual Sessions: Therapy happens via encrypted video tools. You must maintain a stable web connection and a quiet, private area to protect your privacy while using whatmatterstherapy.com.au.
4. Schedule Policies: We ask for 48 hours notice to cancel. Meetings changed with less notice require full payment, as your specific slot on whatmatterstherapy.com.au was held exclusively for your needs.
5. Costs: Pricing is in AUD and due during booking. No Medicare rebates apply unless specifically organized for eligible residents visiting whatmatterstherapy.com.au for their professional support.
6. Service Scope: We do not offer urgent psychiatric aid. We may end or refuse service if the methods at whatmatterstherapy.com.au are not the right clinical match for your personal health journey.
7. Rights & Data: Content on whatmatterstherapy.com.au is our property. Visit our Privacy Policy to see how your health data stays secure. Contact info@whatmatterstherapy.com.au for any inquiries.
8. Term Updates: We might revise these rules to align with new laws or practices. Using whatmatterstherapy.com.au after changes are posted means you accept the updated therapist-client agreement.